Complaints, feedback and compliments
Are you dissatisfied with the support you are receiving or have received from HSK? Do you have a complaint? Please let us know.
Your feedback helps us learn and improve. It may also lead to changes that help us provide even better care. If you are particularly satisfied with the support you have received from HSK, we would also love to hear from you. We welcome your feedback, ideas and suggestions for improvement at any time. Both complaints and compliments help us improve the quality of our care.
Complaints and Concerns
Do you have a complaint about an HSK employee? Are you dissatisfied with the way you have been treated, decisions made during your treatment, or issues relating to appointments or costs? We encourage you to raise your concerns as soon as possible. In many cases, concerns can be resolved satisfactorily through an initial conversation. We therefore recommend discussing the matter first with the employee involved or with our Complaints Officer.
Compliments and Suggestions
We are always open to receiving compliments and suggestions. For example, if you are particularly satisfied with your treatment or with one of our practitioners, we would appreciate hearing about your experience. You can send your compliment or suggestion to our Complaints Officer by email. You may also choose to leave a review on Zorgkaart Nederland.
Complaints Officer
If you would like support in raising a concern or complaint, you can contact our Complaints Officer.
The Complaints Officer will discuss your concerns with you and, where appropriate, with the employee involved, in an effort to find a suitable solution. The Complaints Officer provides independent advice and information and can act as a mediator where needed.
The Complaints Officer is available to clients and their relatives or carers who are receiving treatment from HSK.
HSK Complaints Officer
Email: klachten@hsk.nl
Further information can be found in the NL Mental Care Group complaints procedure under the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
Complaints procedure
Step 1: Talk to Your Practitioner
If you are dissatisfied with any aspect of your care, please discuss this with your practitioner first. We encourage you to tell us if you are unhappy with the support you are receiving.
Step 2: Contact the Complaints Officer
Do you find it difficult to discuss your complaint directly, or has no satisfactory solution been reached?
If so, you can ask our Complaints Officer for assistance. Email: klachten@hsk.nl
The Complaints Officer is independent, impartial and acts as a mediator. Their role is to help all parties work towards a suitable resolution.
Step 3: External Disputes Committee
If you remain dissatisfied with the outcome of your complaint, you may submit your case to the independent Healthcare Disputes Committee. Website: www.degeschillencommissiezorg.nl
Please note that fees may apply when submitting a complaint to the Disputes Committee.
Important Information
When submitting a complaint, please describe your concerns as clearly as possible and include your full name and date of birth. Once we have received your complaint, you will receive an acknowledgement of receipt. The Complaints Officer will then contact you to explain the next steps and how your complaint will be handled.
HSK t.a.v. Klachtenfunctionaris
Steijnlaan 12
1217 JS Hilversum